We hope you love your new UNKOMUN ink. If for any reason you change your mind, we offer refunds for items returned in their original condition and packaging within 14 days of delivery, excluding customised orders.

We do not offer refunds on our products once they have been used. However, if you have a problem when applying the tattoos or have made a mistake during the application process, please reach out to us and we will happily arrange a replacement.

Returning your order

Please request a return by emailing our support team at hello@unkomun.com. We'll provide you with instructions on how to return your order.

Please note that we do not offer returns on customised designs as these are bespoke and made to order. If you have any issues with a custom design, please reach out to us.

We allow up to 14 days from date of delivery to request your return, excluding customised tattoos.

We do not currently offer free returns labels. We will, of course, reimburse the postage fee should you receive the wrong item or an item in error and have to ship it back.

Please make sure you have tracking and proof of weight for the parcel you're returning.

Please note: all items must be in their original packaged condition for us to accept your return, and we apply a 15% restocking fee on the total value of your return.

Please note: we can only offer replacements of the exact same item that is damaged — we cannot replace it with another item of the same or different value. If your item is no longer stocked, we can offer a gift card in place of your original item, for the original amount paid. To request a replacement for a faulty item, or for more details, please email hello@unkomun.com.

Cancelling your order

Unfortunately, we are unable to cancel your order after it has been placed.

Once you receive your item(s), you can request a return within 14 days. Information on how to do this is at the top of this page.

Questions

If you have any questions, please feel free to email our team at hello@unkomun.com.